Ordering
Pricing | Availability | Sales Tax | Payment Methods | Order Change | Order Cancellation | Guarantee

Shipping
Shipping Rates | Shipping Methods | Order Tracking | Shipping Restrictions | Fees & Extra | Handling | Risk of Loss | Combining Orders

Returns
Return Policy | Refunds | Defective Product

Privacy & Security
Privacy Notice | Secure Server | E-mail Correspondence

Terms of Use
Copyright | Visitor's Comments, etc. | Site Access | Liability | Product Descriptions | Indemnification | Service Refusal | Policy Changes

Pricing

Bulk Discounts

We provide bulk discounts in applicable situations. In many cases, we have noted on our site where bulk discounts apply. Along with individual product discounts, we also offer club and organization discounts. Please contact us so we may assess if you are eligible.

Confirming Prices

If the price on the web site and the price on your confirmation e-mail/fax are different, please let us know as soon as possible so we may resolve the problem without further question. Please note that prices are subject to change at any time.

Mix & Match Prices

There are items throughout this website shopping cart that can be mixed and matched to achieve higher quantity pricing. No other mix & match pricing will be allowed.

Availability

Most orders ship within 1 to 3 days of receipt of your order. When placing your order on line you will receive an automatic Order Acknowledgment with an assigned 5 digit order number. When Customer Service processes your order through our data base you will receive an email regarding order fulfillment. A second Order Number will be provided.

If an item on your order is out of stock you will be advised of the expected ship date for your order. Most backorders are filled with in 5 to 7 days, if the delay is longer you will be contacted by customer service via email regarding how long (approximately) until your order can be completed and information on how to "Ship Ahead" if permitting. Sellers policy is to ship all available merchandise and backorder the balance unless otherwise

specified by the buyer. The buyer must accept partial shipments and additional freight charges within the Sellers Payment terms. If a Need by Date is requested customer service will contact you if this date cannot be met or if Additional Shipping costs are required to meet that specific date. If the Need by Date is within 7 days of placing your order please contact customer service regarding availability of the merchandise. Email or Call Customer Service at 920-851-7805.

Sales Tax

If you have not received your order and invoice yet, but would like to find out if you are subject to tax, please contact us with your full name and order number. Though all invoices have 'Shipping & Handling' title on them, most items are not charged a handling expense. This is only for certain items specified on the site. Please see Oversize Orders in our Shipping Policy section.

Sales tax calculations are estimated. Final sales tax calculations comply with local regulations. In Wisconsin, appropriate county, resort area and stadium taxes will be applied. In Wisconsin, all US flags and Wisconsin State flags are tax exempt

Tax-Exempt Customers

United State Government Purchasers will have their invoice adjusted to zero sales tax providing a faxed copy of the Federal Tax ID Certificate is provided prior to the order being charged and shipped. All other exempt purchasers need to provide us with a copy of a state resale certificate, exemption certificate, or other acceptable proof of your exempt status for the state where the items will be shipped. Tax is not required on out-of-state deliveries.

Payment Methods

We accept American Express, Discover, MasterCard, Visa, Visa Check Cards, purchase orders, money orders, or cashier's checks denominated in U.S. dollars and drawn on a U.S. bank. We do not accept personal invoicing or C.O.D. Please note if you send a personal check, please write your order number in the memo and there is a $25.00 returned check fee. All payments shall be made in US Dollars.

Purchase Orders

We accept payment by business/agency/institutional purchase order. We require a faxed copy of the purchase order information including purchase order number and complete bill to/ship to information. Once we receive these forms we will ship your order and invoice the billing address. Payment is due within 15 days of invoicing, not from date goods are received. If orders are not paid in full by 45 days, they will be turned over to our collection agency without further notice. If a collection agency is used, the buyer is responsible for paying all costs of collection including reasonable attorneys fees. Any amount past due are subject to a service charge of 1 % per month (18% annually), starting 30 days after invoicing.

Order Change

If you wish to change your order (either by adding or canceling items to your order), we ask you notify us as soon as possible. You may contact us via e-mail at: or use our business phone or fax. Requests via E-mail must include the following: First name, Last name, and E-mail Address (if submitted by online). This information must be identical to that which was submitted in the original order. Please include contact information if we have questions regarding this order change. Every effort will be made to accommodate this change providing your order has not been charged and/or shipped out. In the event that we ship your original unchanged order out after we received your documented order change, we assume full responsibility. You will not be charged return shipping in sending the item (s) back to us if necessary. However, if we receive your order change request after we ship your order, you may return the item (s) for the merchandise price less shipping costs.

Order Cancellation

Please submit any cancellation via E-mail to, or call on our business phone (920-851-7805). E-mail cancellations must contain the following: First name, Last name, and E-mail address. This information must be identical to the information originally submitted on your order. Please provide contact information if we have questions in regards to canceling your order. Every effort will be made to accommodate this cancellation providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via E-mail or Phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.

Orders for custom, non-stock & special ordered items cannot be cancelled except upon terms that will compensate seller for costs incurred.

Guarantee

Due to varying weather conditions, we are not able to guarantee any products beyond 30 days. All items are covered under the 30-day return policy. If you find an item is defective, you may return it for a refund or exchange within the 30-day period. However, once the 30 days are up, we cannot be held responsible for how the product holds up against your particular elements.

Hemming/Repair

We are able to have damaged flags repaired, by a third party, within reason. We encourage our customers to take regular care of their flags. If a tear is visible, we would expect our customers to remove the flag immediately so we may make any repairs necessary. Regular care may prevent irreparable damage and will be far more cost-effective in the long run (as opposed to neglecting care and purchasing a completely new flag). Our hemming service can be done for a minimal fee which also includes cleaning. Hemming is considered on a case-by-case basis. Please contact us

to determine if your flag is eligible for hem repair, hemming price, and/or time it will take to complete hem. An authorization number (RGA) is required.

Credit Card Charging

We have always maintained a strict policy of charging you only when your order has been physically shipped out. We don't charge your card prior to shipment unless requested by the customer.

Shipping Methods

Domestic Shipping Method Information

We utilize both U S Priority Mail and UPS shipping services. The majority of our orders are shipped via US Priority Mail service. This service is fast, 2 to 4 days to most parts of the country, includes Saturday delivery and provides a Delivery Confirmation Number. A "Delivery Confirmation" number will not show a change in the status until your Postal Carrier scans the package and delivers it out to you. All packages are put into the Postal System on the day that the package is processed. Shipping information will be emailed to you on the day of shipment to the email address provided when placing your order.

Heavy items, orders of High Value or with special packaging requirements will be shipped via UPS. UPS requires a physical address and will not deliver to P.O. Boxes. Delivery time with UPS is 2 to 5 days depending the distance of the destination from our shipping location. A UPS Tracking and delivery estimate will be emailed on the day of shipment to the email address provided when placing your order.

Military APO/FPO Address

If you would like us to ship to a military APO/FPO address we always use United States Postal Service Priority Mail. Other transport services typically do not ship to APO/FPO addresses. When entering your order on-line the APO or FPO is the City, the AE is the State, this is listed under "other" states and providences, and Zip Code. The country is United States.

Hawaii, Alaska, and American Territories

If shipping to Hawaii, Alaska, or any of the federally recognized American territories, we will ship United States Postal Service as default. We have found that it more cost-effective and ships faster than most other shipping methods. However, by request, we will gladly ship another method at an additional cost. Please inquire about international shipping.

Customer Account

If you have a customer account with one of the shipping services and would like your order charged to it, please supply your account number with your order. Your order will still require a $4.95 handling fee.

Order Tracking

You will receive an E-mail from the shipping department the day your order is shipped with information as to how it was shipped and the tracking number. This providing you submitted an order with a valid E-mail address. You will receive the tracking number and tracking information. You can also track your order. Please note that after the package leaves our warehouse, it leaves our responsibility into your responsibility. You assume responsibility of shipping because you paid for it. See 'Risk of Loss' section for more information.

Shipping Rates

Shipping Weights, Prices and Specifications

Weights published by seller are approximate and will vary according to size of shipping carton and/ or packaging materials used. Weights are published for determining approximate freight charges by buyer. Seller is not responsible for any difference in calculated freight charges versus actual freight charges. All prices and specifications are subject to change without notice.

Standard Domestic Shipping Rate

United Parcel Service Ground ETA: 5 business days.
United States Postal Service Priority Mail ETA: 2-3 business days.
*All carriers do not count the actual ship date within the ship estimation.
*Most shipping rates depend on price increments though larger items
(i.e. flagpoles) or bulk items (i.e. hand held flags) may depend on size, weight and destination.

USPS Priority Mail Shipping Rates

Orders with a value of less than $15.00 will be shipped by US Priority Mail Service only.

UPS Shipping Rates

Orders with a value greater than $125.00 and/or weighting more the 5 pounds will be shipped by UPS Ground Service.

Expedited Shipment

Express shipments are based on availability of the merchandise and the Need by Date. Please contact us to determine appropriate shipping method and rates. Email or Call Customer Service at 920-851-7805.

Fees & Extra Handling

Oversize

We ship Oversize orders via United Parcel Service. UPS "Oversize" specifications are any package with the length and girth* exceeding 84 inches. This includes all flag and banner poles over 6 ft. in length. An additional $12.95 will be added to the Standard UPS Shipping rate determined by the value of the order. When ordering on-line the "Shopping Cart" system, will accumulate this additional Oversize Shipping cost for each item ordered, on orders with Multiple Oversize Shipping cost customer service will re-calculate the shipping costs based on packaging requirements, weight and destination of the order and contact you via email with the accurate shipping charges. Items that are considered "Oversize" are denoted with an OS symbol next to the item number.

Handling

Orders that require Additional Handling are any item that is over 5 ft, this includes flag and banner poles, heavy items or items that require Multiple Packages to fill the order. An additional $7.95 will be added to the Standard UPS Shipping rate determined by the value of the order. When ordering on-line the "Shopping Cart" system will accumulate this Additional Shipping cost for each item ordered, on orders with Multiple Additional Shipping cost customer service will re-calculate the shipping costs based on packaging requirements, weight and destination of the order and contact you via email with the accurate shipping charges. Items that are considered "Additional Handling" are denoted with an AH symbol next to the item number.

Indoor Set Additional Handling

Indoor flag sets are heavier and require larger packaging. There is an additional handling charge of $7.95 for these flag sets.

Residential & Commercial Flagpole Shipping Costs

Flagpoles are shipped by Commercial Carrier or Truck Freight only. The cost of shipping is calculated on an individual order basis. This cost is based on size of the pole and the destination of the shipment. When placing your order on-line, standard Domestic Shipping rates will be automatically applied to the order. When your order is processed by Customer Service a freight cost will be sent to you via Email. Your approval of this shipping cost will be requested in order to proceed.

To receive a freight quote prior to purchase you can provide the item number of the pole you are interested in along with the City State and Zip Code information for the delivery of the pole and if it is a residential or business address. Email this request and a freight quote will be processed. Commercial freight quotes are good for 30 days. Flagpole orders places after 30 days will be recalculated.

Risk of Loss

All items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Combining Orders

If you have more than one order pending with us, and would like to combine them, please send us notification via E-mail, business phone, or fax. If sending notification via E-mail or Fax, you must include the following: First name, Last name, and E-mail address. All information must be identical to that which was originally submitted. Please include contact information in the event we have questions regarding your request. Every effort will be made to accommodate you.

Return Policy

We accept returns, for any reason, within 30 days of delivery of shipment for a full refund or exchange (we'll also refund the shipping cost if the return is a result of our error). To return an item (s), please contact us for your Return Goods Authorization Number (RGA). Without this number, we are not able to process your returned item (s). If an item is returned without an RGA number, we may at our discretion, confiscate the package with no responsibilities to the sender. We cannot accept returns of opened items, items returned more than 30 days after delivery, items that are not in their original packaging, or custom-made items (that are not defective). Items not typically stocked (i.e. larger flagpoles) are accepted for return but may be subject to a 20% re-stocking fee.

Refunds

We do not accept returns of any item that is not in its original condition, is damaged, or is missing parts. Please do not send us items that do not meet the acceptable condition, as we will only evaluate items with a pre-approved Return Goods Authorization Number (RGA). Please see our Return policy for more information. If you have provided a valid E-mail address, we will notify you of your refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. If your return is not due to our error, we will deduct the shipping costs from your refund. Shipping costs are not refundable except if we made an error in processing your order. All items may be subject to a 20% re-stocking fee. After obtaining your RGA (Returned Goods Authorization) number from us, you may return your item (s) in the original container or a different container. Please enclose receipt, seal, and return to our physical address with appropriate shipping cost. We find that USPS Priority Mail ships within 3-5 days and is the most cost-effective. We will process your return and, depending on the situation, issue you a refund or exchange. If you are returning due to our error, we will also refund you all shipping incurred for the incorrect item. If requesting a refund, not at our error, we will issue a refund less shipping charges.

Privacy Notice

We can assure you that we carry the highest quality flags and accessories available to us. Unfortunately, we cannot inspect sealed packaging destined for our customers As with all products, there is room for damaged condition. If you receive a damaged or defective product, and would like to return it for a refund or exchange, please contact us for your Return Goods Authorization Number (RGA). For more information on the RGA, please visit our Return Policy section.

Defective Product

While we cannot guarantee that unauthorized access will never occur, rest assured that we take great care in maintaining the security of your personal information and in preventing unauthorized access to it through the use of appropriate technology and internal procedures. We do not rent, sell, share or otherwise distribute any personal information from our customers to any other third party. Our site uses an order form for customers to request information, products, and services. We collect contact information and financial information which is used for the sole purpose of completing the business transaction.

If you give us your information in another manner, such as to be added to our mailing list, or to receive newsletters, it will be used in that manner. For marketing purposes we use only information which is provided to us voluntarily. If you do not wish to receive marketing information from us, and have provided your mailing address or E-mail address, you may be removed from our mailing or E-mailing list at anytime. To remove your information from our mailing or E-mailing list for any reason, or to modify the information provided to us, you may call, mail, or E-mail the phone number or addresses listed at the top of this statement. When contacting us please provide your name and address accurately.

We will assist governmental agencies in investigations of fraud or fraud prevention as required by law. Information will not be provided for marketing purposes.

Secure Server

Secure Sockets Layer

The Personal Customer Information you provide -- including your credit card information -- to establish an account with us and to make purchases from us is secured using Secure Sockets Layer (SSL) encryption technology. We use this SSL technology to prevent such information from being intercepted and read as it is transmitted over the Internet. The encrypted data goes to a secure site where your information is stored on restricted-access computers located at restricted-access sites.

Financial Information via Telephone

If you do not wish to provide your financial information through our website, we are more than happy to obtain your information via alternate methods. If you would like to submit your order online, please fill out the order form completely except for the credit card section. Then in the 'Comments' section, please type, "Call for credit card number" and provide a valid telephone number. When we're ready to process your order, we will give you call for the needed financial information. If more convenient, please give us a call on our business line, (920)851-7805. We are here answering phones Monday - Friday, 8:30 am-4:30 pm CST. If we are unavailable, please leave a detailed voice message.

E-mail Correspondence

We correspond often using Electronic Mail (E-mail). Unfortunately, our E-mail is not encrypted so we must notify our visitors that confidential information (financial information, etc.) would best be transmitted via our secure server or business phone line. If you do see your credit card number included in an E-mail, all but the last 4 digits will be erased. As always, we try our hardest to protect our customer's privacy but we cannot guarantee unauthorized access will never occur.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, data compilations, and software, is the property of NEW FLAG, LLC. The compilation of all content on this site is the exclusive property of NEW FLAG, LLC and protected by United States and international copyright laws. All software used on this site is the property of NEW FLAG, LLC or its software supplies and protected by United States and international copyright laws. By making them available on this site, NEW FLAG, LLC is not granting you any license to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes.

Visitor's Comments and Testimonials

Visitors may post reviews, comments, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of your communication and other content. If you do post content or submit material, and unless we indicate otherwise, you grant NEW FLAG, LLC and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant NEW FLAG, LLC and its affiliates and sub licensees the right to use the name that you submit in connection with

such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify NEW FLAG, LLC or its affiliates for all claims resulting from content you supply.

Site Access

NEW FLAG, LLC grants you a limited license to access and make personal use of this site and not to download or modify it, or any portion of it, except with express written consent of NEW FLAG, LLC. This license does not include any resale of commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; and downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, and to otherwise exploit for any commercial purpose without express written consent of NEW FLAG, LLC. Any unauthorized use terminates the permission or license granted by nonexclusive right to create a hyperlink to the home page and all other affiliated pages of NEW FLAG, LLC so long as the link does not portray offensive matter. You may not use any NEW FLAG, LLC logo or other proprietary graphic or trademark as part of the link without express written permission.

Liability

YOUR USE OF THIS SITE IS AT YOUR OWN RISK. THIS SITE (INCLUDING ALL CONTENT AND FUNCTIONS MADE AVAILABLE ON OR ACCESSED THROUGH THIS SITE) IS PROVIDED "AS IS." TO THE FULLEST EXTENT PERMISSIBLE BY LAW, WITH REGARD TO THE CONTENT ON THIS SITE, NEW FLAG, LLC MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER (1) FOR THE ACCURACY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF ANY CONTENT PUBLISHED ON OR AVAILABLE THROUGH THE SITE; (2) THAT THE SERVER THAT MAKES THIS SITE AVAILABLE IS FREE OF VIRUSES OR OTHER COMPONENTS THAT MAY INFECT, HARM, OR CAUSE DAMAGE TO YOUR COMPUTER EQUIPMENT OR ANY OTHER PROPERTY WHEN YOU ACCESS, BROWSE, DOWNLOAD FROM, OR OTHERWISE USE THE SITE.

Under no circumstances shall NEW FLAG, LLC or any other party involved in creating, producing, or distributing NEW FLAG, LLC be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of or inability to use NEW FLAG, LLC, including but not limited to reliance by a User on any information obtained from NEW FLAG, LLC or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction, or unauthorized access to NEW FLAG, LLC records, programs, or services. User hereby acknowledges that this paragraph shall apply to all content, merchandise, and services available through NEW FLAG, LLC. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states liability is limited to the fullest extent permitted by law.

Product Descriptions

NEW FLAG, LLC attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site are error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition. The information on this site may contain errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors or inaccuracies and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors or inaccuracies may be related to product descriptions, pricing, and availability. In the event of a pricing error, we will provide you with the following options: (1) to proceed with the transaction based on the corrected information; or (2) to cancel your transaction. We apologize for any inconvenience this may cause you. If you are not fully satisfied with your purchase due to any errors or inaccuracies, you may return it as an Incorrect or Defective Item. Please see our return policy for further information. However, we ask you contact us prior to returning the item (s) so we may fully assess the problem to develop the most effective solution for both parties.

Indemnification

In using this web site and our services, we ask you to agree to indemnify, defend, and hold NEW FLAG, LLC and all of its agents, directors, employees, information providers, licensors and licensees, officers, and parent (collectively the "Indemnified Parties"), harmless from and against any and all liability and costs (including, without limitation, attorneys' fees and costs), incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these Terms and Conditions of Use or the foregoing representations, warranties, and covenants. We ask that you will cooperate as fully as reasonably required in NEW FLAG, LLC's defense of any claim. NEW FLAG, LLC reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you and you shall not in any event settle any matter without the written consent of NEW FLAG, LLC.

Service Refusal

WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE AT ANY TIME FOR ANY REASON.

Policy Changes

NEW FLAG, LLC may add to, change, or remove any part of these Terms and Conditions of Use at any time, without notice. Any changes to these Terms and Conditions of Use or any terms posted on this site apply as soon as they are posted. By continuing to use this site after any changes are posted, you are indicating your acceptance of those changes. NEW FLAG, LLC may add, change, discontinue, remove, or suspend any other content posted on this site, including features and specifications of products described or depicted on the site, temporarily or permanently, at any time, without notice and without liability.